Workshare - License has expired" or "Unable to find a valid license" ISSUE
The following messages are displayed: "License has expired" or "Unable to find a valid license".
ENVIRONMENT:
Workshare Professional (all versions)
SOLUTION:
If you receive the error ‘License has expired’ or ‘Unable to find a valid license’, try the following:
N.B. You will receive this error if your evaluation code has expired. If you wish to extend your license, have not received a new code after payment or are unsure of what your new code is please contact your sales representative.
N.B. You will need to be connected to the Internet in order to license Workshare Professional using an authorisation code.
1) Open the Workshare Application Configuration Manager by launching the Workshare Compare icon from the desktop. When the Comparison dialogue box opens, please press the cancel button, then the F4 key.
2) Select the Registration category.
3) If you have a previous authorisation code listed it is likely that it has expired. Check the ‘Expiration Date’ column in the top right of the box.
4) If the code has expired, select Workshare_Compare_Module in the list and click Release License. (If for any reason you are unable to release the old license please refer to the notes further on.)
5) Click Get License. The License Authorisation Code dialog is displayed.
6) Enter your new authorisation code including the dashes and click OK.
7) You will then be informed of the success or failure of the validation code. If it was successful then click OK and close the Workshare Application Configuration Manager. If the authorisation code was not validated please try and re-enter it again. If it still fails to validate please contact our Software Support Renewals Department.
If you are unable to release the license please try the following:
1) Close Microsoft Word.
2) Open Windows Explorer and go to C:\Program Files\Workshare\Modules or to wherever Workshare Professional has been installed.
3) Within the Modules folder there will be a file called Workshare.lic. Delete this file.
4) Close Windows Explorer and re-open Microsoft Word.
5) Open the Workshare Application Configuration Manager as above and then follow the process from point 5) onwards.
If you need further assistance, please log a case with the Workshare Customer Support team, via the Support Portal on the following link.
http://www.workshare.com/support/supportinformation/myaccount/
If you already have an account to access the portal, enter your details in the 'Secure Customer Login' section. If you currently do not have an account, click on 'Register for Access' to create one. Once you have logged in, click on 'Log a Case' and include all the details of the issue you are experiencing, and the steps you have carried out so far.
Last Updated: MARCH 2008
Related Articles
Workshare 9 User Authenticated Licensing FAQ
Licensing Workshare Professional, Protect, and Compare 9 is simpler than ever. There are two licensing methods: User Authenticated licensing and Enterprise licensing. You can choose whichever one is right for your environment. Customers who will be ...
Que es Workshare Protect
Es una característica de Workshare Professional, la cual ofrece opciones para controlar los documentos que se envía por medio de correo electrónico. Al momento de adjuntar un archivo a un correo electrónico, usted activa la protección. Como lo puede ...
Workshare announces availability of latest version - Workshare 9.5
Higher speed, improved accuracy for users, and reduced upgrade burden for legal IT London, (20 June 2017): Workshare, the high stakes document company, today announces the availability of their major new release. Designed to make upgrading easier for ...
Como Instalar Workshare Connect for Desktop
El Workshare Connect for Desktop se puede instalar en los siguientes entornos: Microsoft Windows 7 Microsoft Windows 8 Apple Mac OS X 10.9 (Mavericks) La aplicación se encuentra incluida desde la versión de Workshare Profesional 8. También usted ...
Configuración de Alertas en Workshare Connect for Desktop
Se pueden cambiar los valores de alerta para especificar exactamente cuándo va a recibir correos electrónicos de alerta. · Cuando por primera vez han accedido a la carpeta a un archivo que ha compartido. · Cuando se añade un ...